1 Introduction
We are committed to protecting your privacy and your personal information. This Privacy Policy applies to our website and all services controlled by cameoQ. This Privacy Policy explains what information we collect and why we follow a strict minimal-data model. We do not collect or store any customer datasets, production information, or operational logs. All data science, AI and Machine Learning (ML) deployments are implemented entirely on the client’s premises, and clients maintain full control over their own data at all times.
By using our website or contacting us, you consent to the data practices described in this Privacy Policy.
2 Use of Information Provided by Clients
cameoQ does not retain, collect, copy, or store any client datasets used within our data science, AI, and ML solutions.
All processing happens inside the client’s environment, under their full control.
We operate strictly as a service provider and process only the minimal information required to communicate with clients (e.g., business contact details). We do not have access to, nor do we manage, client data used inside their on-premises systems.
3 Information we collect
When you visit our website, you are free to explore it without providing any personal information about yourself, we will only collect navigational information. When you contact us, use our web forms, or register for our service, we receive your personal information and process it as described below.
3.1 Personal information
This refers to any information that you submit to us through our service or via different communication channels, including web forms, chat, email correspondence and any other information publicly available on the Internet that identifies you, including:
your first and last name;
email address;
company name;
phone number
Purpose of the processing
Your personal information will be processed for the purpose of providing you with the service, including:
to respond to your end user support requests;
to administer and manage your account;
to send you requested email notifications;
to keep our service secure and prevent fraud by detecting, preventing, and resolving security and technical issues;
to comply with legal and regulatory requirements
Duration of the processing
We retain this minimal business contact information only as long as necessary for legitimate business communication or legal obligations.
3.2 Information about Children
Our services are not intended for individuals under 18, and we do not knowingly collect such data.
3.3 Customer Account Information
If you engage cameoQ’s services, we may collect the business contact information of your designated technical or commercial points of contact.
We do not collect or store any customer-employee usage logs or data science, AI, ML operation data.
3.4 Business-to-Business Contact Information
We may collect your name, employer, business phone number, and email address if you are a prospective customer, partner, reseller, or service provider for purposes such as marketing, procurement, and partnerships.
3.5 Cookies
cameoQ, like many other websites, retrieves information on your browser using cookies. You have the ability to accept or decline cookies. Most browsers are initially set up to accept cookies, but you can usually modify your browser settings to decline cookies if you prefer.
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and then stored by the browser. Usually, the identifier is sent back to the server each time the browser requests a page from the server. Cookies may be either “persistent” cookies or “session” cookies:
a persistent cookie will be stored by a web browser and will remain valid until its expiry date, unless earlier deleted by the user;
a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Purpose of the processing
Cookies are used to:
help you personalize your online experience (Ex: save your language preferences);
keep our service secure and prevent fraud;
help us improve our website and services by: trends analysis, administering and selecting content on the websites, tracking user movements across the website, gathering demographic information about our user base as a whole
3.6 Log files
We may store information about your computer hardware and software that is automatically collected by our infrastructure mechanisms and service providers. This information can include: your IP address, browser type, domain names, internet service provider (ISP), length of visits, the files viewed on our site (ex: HTML pages, graphics, etc.), , operating system, etc.
Purpose of the processing
This information is used by cameoQ:
for the operation of service, to maintain quality of service;
to provide general statistics regarding the use of website and services;
to keep our service secure and prevent fraud
You can also delete cookies already stored on your computer, but deleting cookies will have a negative impact on the usability of our websites.
4 How We Protect Your Information
The security of your Personal Information is important to us. When you enter information in our systems, we encrypt the transmission of that information using secure socket layer technology (SSL).
If you have any questions about the security on our website, contact security@cameoq.com
cameoQ and its representatives will never request your account credentials.
5 How We Use and Disclose Your Personal Information
We use your Personal Information as described below and when the law allows us to.
5.1 To Provide Services
We use basic business contact information for tasks such as:
Responding to demo or support requests
Contractual and operational communication
Improving our services and website
Legal compliance
We do not process customer operational datasets or data science, AI, and ML inputs/outputs
We never sell or trade personal information to third parties
5.2 Legal Proceedings
We may disclose minimal personal information if required by law.
5.3 Service Providers
We may rely on third-party providers for website hosting, email delivery, and security monitoring. These providers process only the minimal business contact information we store.
6 Your Privacy Rights Requests
You may:
Access or update the personal information you shared with us
Request deletion of your contact information
Withdraw consent to communications
Because we store no client datasets, these rights apply only to your voluntarily submitted business contact details.
7 Third Party Links, Integrations, and Applications
Our website may contain links to third-party sites. Their privacy practices are their own.
8 Individual Privacy Rights
Your privacy rights include:
Right to be Informed: You have the right to be informed about the collection and use of your personal information.
Right to Access: You have the right to view and request copies of your Personal Information.
Right to Rectify or Correct: You have the right to update the Personal Information that cameoQ has collected about you directly or indirectly, including Personal Information collected by a service provider or contractor on our behalf.
Right to Request Erasure: You have the right to request that cameoQ erases your Personal Information, subject to certain conditions.
Right to Data Portability: You have the right to request that cameoQ transfers personal information that we have collected to another organization, or directly to you under certain conditions.
Right to Restrict Processing: You have the right to request that cameoQ restricts the processing of your personal information under certain conditions.
Right to Withdraw Consent: You have the right to withdraw previously granted consent to process your personal information.
Right to Object to Processing: You have the right to object to cameoQ’s processing of your personal information under certain conditions.
Right to Object to Automated Processing: You have the right to object to decisions being made with your information solely based on automated decision making or profiling. cameoQ does not currently engage in automated decision-making or profiling.
If you have questions, please contact security@cameoq.com
9 Privacy Questions and Concerns
To speak with or file a complaint with our Data Protection Officer, please contact security@cameoq.com. You may also lodge a complaint with your supervisory authority.
10 Compliance
We will not, without your explicit consent, supply your data to any third party. We will never sell your personal information to any third party. We reserve the right to use or disclose your personal information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.
11 Data retention
We retain only minimal business contact information and only for as long as there is:
A legitimate business need
A legal obligation